NEC Hospitality
NEC Hospitality features are available on the SL1000:
Wherever your hotel is positioned in the service-revenue matrix (from the small family business to the 5-star hotel) you need robust reliability in your telephony system. You need a system that requires little or no maintenance and certainly one that will never let you, or your guests, down. As you would expect from the world leader, all our NEC Hospitality Communications Solutions have risk-free reliability built-in. With several thousand systems installed worldwide all running faultlessly, we know what it takes to keep it running.
- Check-in Checkout
- Toll restriction (when checked out)
- Wake up call
- Message waiting
- Room status
- Room status printouts
- DSS console monitoring of:
- Room status
- WakeUp call status
- Message Waiting
- Do not disturb
- Room monitor (Babyphone)
- Single digit dialing
- Room to room calling restriction
NEC Hospitality Hotel/Motel
Description Your system provides Hotel/Motel services in addition to the many features available to business users. These Hotel/Motel services help you run your facility more efficiently, save you time and money and provide your guests with more responsive service. Hotel/Motel features include: Wake Up Call Wake up Call is like having an alarm clock in each room – with some unique advantages:
- Guests can set or cancel Wake up Calls for themselves, or you can set and cancel Wake Ups for them.
- Unanswered Wake up Calls can automatically call the operator and print on the Room Status Printout report.
- You can view the status of all your system Wake up Calls from your DSS Console.
- Use Wake up Call as a meeting reminder (e.g., for convention attendees).
Single Digit Dialling Single Digit Dialling gives your guests one-touch access to your important Hotel/Motel services. They can lift the handset and press a single key for:
- Extensions such as the front desk, reservation services, housekeeping or the maitre d’ of your restaurant.
- Feature Access Codes for one-button access to selected features and outside lines.
- Voice Mail, so your guests can leave requests even when your service providers are unavailable.
- A Department Calling Group allowing, for example, your guests to reach the first available agent in your reservation desk group.
A Department Calling Group A Department Calling Group, allowing, for example, your guests to reach the first available agent in your reservation desk group. Message Waiting If you call a guest while they are away from their room, leave them a Message Waiting. When the guest returns, they see the lamp on their phone flashing and can automatically call you back. You can use Message Waiting when you have parcels for a guest dropped off at your front desk. Do not keep redialling the guest if they are not in – just send them a Message Waiting. (Your DSS Console can show all the rooms that have messages waiting.) Room to Room Calling Restriction Prevent guests in one room from calling guests in another – a handy feature for guests that want to maintain their privacy. If you need to, you can always allow inter-room calling (e.g., for families or groups that have separate rooms). Toll Restriction (When Checked In) Control a guest’s long distance dialling automatically when they check in. Use this feature to set up two different Toll Restriction modes. The first mode is for you and your staff when the room is checked out. The second mode is for your guests when they check in. You may want to restrict the outside numbers Guests can dial, but allow your staff to call vendors and suppliers. In addition, you can set a room’s Toll Restriction mode directly to any valid setting: 1 ~ 15. Room Status Your phone and DSS Console can set and monitor the status of all your guest rooms: Checked In, Checked Out, Maid required and Maid in Room. Maximize room usage by coordinating your cleaning staff and reservation desk. For example, you can dial simple codes to set a room status. And, press STATUS on your console to see the status of all rooms at a single glance. Room Status Printouts The Room Status Printouts give you a concise overview of the status of all your guest rooms at a glance. The printouts provide up to the minute reports showing Room Status, Room Call Restriction, Do Not Disturb, Message Waiting and Wake Up Calls. If your cleaning staff needs to know which rooms to clean, for example, just print out the report showing Room Status. This printout requires a connection to the system using IP post on the CPU. DSS Console Monitoring Your DSS Console provides unique one-touch room monitoring abilities. Press a button on your DSS Console to check a room status. Or, see at a glance which rooms have Wake up Calls set or messages waiting. You can also use your console for business mode features. Do Not Disturb A guest can activate DND anytime they need privacy (for example, if they need to work uninterrupted). Do Not Disturb (DND) blocks the room telephone incoming calls and Paging announcements. This can be set from the room phone or attendant phone. Flexible Numbering Plan To simplify dialling guests and services in your facility, customize your system to have room numbers match phone extension numbers. For example, if the rooms on the first floor are numbered 100 ~ 120, the corresponding room extensions should also be 100 ~ 120. In Mail Integration
- By setting PRG 45-02-05 to “1” (On), at the event of check-in the special command is transmitted from the system to the In Mail in order to activate following features.
- Mailbox for the room cleared of messages
- The mailbox language returns to default
- Each Guest Room user can have individual mailbox languages at PRG 40-07-01.
- Guest Room users has ability to choose the language indication by using Soft Key on the IP Multiline Terminal. (SL1000)
NEC Hospitality Hotel/Motel Feature Quick Reference Chart
| Hotel/Motel Feature Quick Reference Chart | |
| Do Not Disturb | |
| Enable DND at a room telephone: | Lift handset + 727 + Hang up. |
| Cancel DND at a room telephone: | Lift handset + 728 + Hang up. |
| Enable DND for another room telephone: | Lift handset + 729 + Extensionfor which you want to enable DND + Hang up. |
| Cancel DND enabled at another room telephone: | Lift handset + 730 + Extensionfor which you want to disable DND + Hang up. |
| DSS Console Monitoring | |
| Hotel/Motel Feature Quick Reference Chart | |
| Check which room telephones have Messages Waiting: | Without lifting the handset, press MESSAGE (PAGE). |
| Check which room telephones have Wake Up Calls set: | Without lifting the handset, press WAKE UP (GROUP). |
| View the Check Out Status of a room: | Without lifting the handset, press STATUS (DOOR). |
| Message Waiting | |
| Leave a Message Waiting: | Call the room telephone + 0 + Hang up. |
| Cancel a Message Waiting: | Lift handset + 873.– or –You know the extension at which you left the message: Lift handset + 871+ Extension. |
| Leave a Message Waiting without first calling the extension: | Lift handset + 726 + Extension. |
| Answer a Message Waiting left at your telephone: | Lift handset + *0. |
| Room Status | |
| Check-in Options | |
| Set a room as checked in: | Lift handset + 738 + Extension of the room you want to check in + Hang up. |
| Set a room as checked out: | If you have previously dialed 738 to check it in, lift handset + 739 + Exten- sion of the room you want to check out + Hang up. |
| House Cleaning Options | |
| Set a room house cleaning status from the room telephone: | Lift handset + 740 + Room status code (1 ~ 4) + Hang up. 1 = Room Clean (Occupied)2 = Maid Required 3 = Maid in Room4 = Inspection Required |
| Set a room status from another telephone: | Lift handset + 741 + Extension of the room you want to set +Room sta- tus code (1 ~ 4) + Hang up.1 = Room Clean (Occupied) 2 = Maid Required3 = Maid in Room4 = Inspection Required |
| Room Status Printouts | |
| Have your printer output the Room Status Print- out: | Lift handset + 742 + Room Status Printoutoption (0 ~ 5) + Hang up. 0 = All Printouts1 = Room Status List (Check-in and House Cleaning Status) 2 = Call Restriction List3 = Do Not Disturb and Room Clean List 4 = Message Waiting List5 = Wake Up Call List |
| Room-to-Room Call Restriction | |
| Enable Room-to-Room Call Restriction for a guest’s telephone: | Lift handset + 735 + Extension.The guest cannot dial any other Hotel Mode extension. |
| Disable Room-to-Room Call Restriction for a guest’s telephone. | Lift handset + 736 + Extension. |
| Single Digit Dialling | |
| When a guest wants to use Single Digit Dialing: | Lift handset + single dial pad key(1 ~ 9). |
| Toll Restriction (When Checked In) | |
| Change a room telephone Toll Restriction (When Checked In) level: | Lift handset + 737 + Extension to change the Toll Restriction (When Checked In) level + Enter the new Toll Restriction (When Checked In) level (01 ~ 15).If a room Toll Restriction level is changed using access code737, that room keeps the new setting until it is either changed using access code737 or in system programming. |
| Hotel/Motel Feature Quick Reference Chart | |
| Check which room telephones have Messages Waiting: | Without lifting the handset, press MESSAGE (PAGE). |
| Check which room telephones have Wake Up Calls set: | Without lifting the handset, press WAKE UP (GROUP). |
| View the Check Out Status of a room: | Without lifting the handset, press STATUS (DOOR). |
| Message Waiting | |
| Leave a Message Waiting: | Call the room telephone + 0 + Hang up. |
| Cancel a Message Waiting: | Lift handset + 873.– or –You know the extension at which you left the message: Lift handset + 871+ Extension. |
| Leave a Message Waiting without first calling the extension: | Lift handset + 726 + Extension. |
| Answer a Message Waiting left at your telephone: | Lift handset + *0. |
| Room Status | |
| Check-in Options | |
| Set a room as checked in: | Lift handset + 738 + Extension of the room you want to check in + Hang up. |
| Set a room as checked out: | If you have previously dialed 738 to check it in, lift handset + 739 + Exten- sion of the room you want to check out + Hang up. |
| House Cleaning Options | |
| Set a room house cleaning status from the room telephone: | Lift handset + 740 + Room status code (1 ~ 4) + Hang up. 1 = Room Clean (Occupied)2 = Maid Required 3 = Maid in Room4 = Inspection Required |
| Set a room status from another telephone: | Lift handset + 741 + Extension of the room you want to set +Room sta- tus code (1 ~ 4) + Hang up.1 = Room Clean (Occupied) 2 = Maid Required3 = Maid in Room4 = Inspection Required |
| Room Status Printouts | |
| Have your printer output the Room Status Print- out: | Lift handset + 742 + Room Status Printoutoption (0 ~ 5) + Hang up. 0 = All Printouts1 = Room Status List (Check-in and House Cleaning Status) 2 = Call Restriction List3 = Do Not Disturb and Room Clean List 4 = Message Waiting List5 = Wake Up Call List |
| Room-to-Room Call Restriction | |
| Enable Room-to-Room Call Restriction for a guest’s telephone: | Lift handset + 735 + Extension.The guest cannot dial any other Hotel Mode extension. |
| Disable Room-to-Room Call Restriction for a guest’s telephone. | Lift handset + 736 + Extension. |
| Single Digit Dialling | |
| When a guest wants to use Single Digit Dialing: | Lift handset + single dial pad key(1 ~ 9). |
| Toll Restriction (When Checked In) | |
| Change a room telephone Toll Restriction (When Checked In) level: | Lift handset + 737 + Extension to change the Toll Restriction (When Checked In) level + Enter the new Toll Restriction (When Checked In) level (01 ~ 15).If a room Toll Restriction level is changed using access code737, that room keeps the new setting until it is either changed using access code737 or in system programming. |
NEC Hospitality
| Hotel/Motel Feature Quick Reference Chart | |
| Wake Up Call | |
| Set a Wake Up Call for your own room: | Lift handset + 731 + Time for wake up (use a 24-hour clock, ex: 1:00 PM = 13:00) + Hang up. |
| Cancel a Wake Up that you have set: | Lift handset + 732. |
| Set a Wake Up Call for another room: | Lift handset + 733 + Extensionto receive the wake up + Time for your wake up (use a 24-hour clock, ex: 1:00 PM = 13:00) + Hang up. |
| Cancel a Wake Up you have set for another room: | Lift handset + 734 + Extensionwhose wake up you want to cancel. |
Conditions
NEC Hospitality
- When multiple DSS Consoles are used for Hotel/Motel, function keys must be assigned to each DSS console for Wakeup Call Indication and Room Status Indication.
- The Message Waiting status of a room cannot be seen when the console is in Wake Up Call or Room Status mode.
- The BLF indication for each room is always available no matter what mode the console is in.
- The Hotel/Motel feature requires the licensed. The following dial access codes can be used only if the CPU is licensed for the Hotel/Motel Feature:
| Dial Access Codes that Require SL-SYS-HOTEL LIC | ||
| Program | Dial Access Code | Description |
| 11-10-16 | 726 | Leaving Message Waiting (Requires CPU to be licensed for Hotel/Motel) |
| 11-14-01 | 727 | Set DND for Own Extension |
| 11-14-02 | 728 | Cancel DND for Own Extension |
| 11-14-03 | 729 | Set DND for Other Extension |
| 11-14-04 | 730 | Cancel DND for Other Extension |
| 11-14-05 | 731 | Set Wake Up Call for Own Extension |
| 11-14-06 | 732 | Cancel Wake Up Call for Own Extension |
| 11-14-07 | 733 | Set Wake Up Call for Other Extension |
| 11-14-08 | 734 | Cancel Wake Up Call for Other Extension |
| 11-14-09 | 735 | Set Room to Room Call Restriction |
| 11-14-10 | 736 | Cancel Room to Room Call Restriction (Hotel) |
| 11-14-11 | 737 | Change Toll Restriction Class for Other Extension |
| 11-14-12 | 738 | Check In |
| 11-14-13 | 739 | Check Out |
| 11-14-14 | 740 | Room Status Change for Own Extension |
| 11-14-15 | 741 | Room Status Change for Other Extension |
| 11-14-16 | 742 | Room Status Output |
| 11-14-17 | 770 | Hotel Room Monitor |
Many hotels and cruise ships of the following leading hospitality chains already benefit from the leading edge hospitality communications solutions from NEC:
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