Voice Logging


Voice Logging

Voice logging –

offers solutions for all sizes of businesses – from small and medium – to large-sized enterprises with multiple locations.

Our  Voice Logging  software helps companies in a variety of industries – including call centres, collection agencies and law firms, financial institutions, insurance agencies, healthcare clinics/medical providers, educational institutions, government, assisted living/retirement facilities, hospitality, and real estate – to reduce overhead costs and enhance their customer service efforts by recording phone calls that can be easily retrieved, played back and shared throughout the organization.

Voice Logging  is compatible with virtually all leading telephone communications systems, Voice log solutions can be used with IP, digital and hybrid phone systems and deployed on single or large multi-location environments.

Voice Logging helps organizations enhance customer satisfaction, facilitate dispute resolution, improve regulatory compliance and impact their bottom lines with quick and tangible ROIs.

 

The link below will give you a better understand of the requirements  for voice logging in terms of the”act” 

http://www.info.gov.za/acts/2002/a70-02/

 

_________________________________________________________________________ Recording for Single Telephone Line RedTin  R1795.00

Record, monitor and e-mail all conversations at a great price. Analogue & Digital Extension Recording:Single Line Telephone Voice Recorder with networking RedTin Voice Technology Systems The RedTin Telephone Voice Recorder is ideal for businesses that want a cost effective telephone  Voice Logging .

Any company handling value transactions (phone conversations in which critical information is transferred) needs to record all telephone calls for liability protection purposes. Telephone Servicing, Telephone Banking, Telephone Marketing, Telephone Insurance and financial trading by telephone are just a few examples that require telephone Voice Loggingfor verification and dispute resolution.

 

Voice Loging-Redtin

 

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USB Voice logging. Handles 2 lines or extensions: R2295.00

Voice Logging for Analogue Telephone Line – Voicelog USB Dual channel analogue voice recorder,Record,monitor and e-mail all conversations at a great price. Multiple Channels  / Voice Recorder : Voicelog USB is a Voice Logging System for a multiple channel telephone recording system that uses PC and Recording USB buffer to record telephone conversations, dialled numbers and caller IDs. General Voicelog Features:

  • Records up to 2 Channels simultaneously and automatically on one PC.
  • Logs dialed number(DTMF) and receives Caller ID.
  • Stores record files to hard disk.
  • Find and Play recordings indexed by date, line number, caller ID, or DTMF number dialed , from local or other computers on local area network(LAN).
  • Convert recordings to wave files which can be played in Microsoft Media player.
  • Robust design and simple interface for fail-safe but user-friendly day to day operation

Voice Loging-USB Voice Logger

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Voice Logging –30 Channels PRI / 4/8/16 Analogue (Phone for pricing)

  •  Voice Logging  for 1 Pri Digital ISDN Channel – Voicelog 30 Recording card
  • Record 30 Digital Channels at once
  • Add up to 2 x 30 port Pri Voice logger PCI cards (60 Digital voice channels) automatically in one server
  • Logs DTMF dialed numbers and receives Caller ID Stores record files to HDD or remote location
  • Search feature allows you to find and lay recordings indexed by date, line Number, caller ID or number dialed (DTMF)
  • Search across local or computers on local area network(LAN)
  • Convert recordings to wave files which are playable in Microsoft Media player

Voice Logging-voicelog30 download_brochure

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Voicelog 1001 – DAR1001 Stand Alone Single Line Call Recorder-No PC Required

Gone are the days of having to use a computer and special software just to record your conversations. The DAR-1001 Voice Logging  has a stylish new look, smaller than the original, but packs an amazing 2300 hours of recording time (Depending on SD card storage capacity). The DAR-1001  Voice Logging is an easy-to-use stand-alone telephone recording system that automatically records your telephone conversations. These conversations are stored internally to a removable SD card. It is AC powered, and does not need to be connected to any other devices to record.

  • No special computer skills
  • No complicated software
  • No expensive computer equipment
  • No more headaches

Just plug it into the wall jack, attach your phone, press automatic record and you are done! The DAR-1001 will start recording whenever the phone that is connected to it is picked up and clearly record both sides of the phone conversation.

The phone conversations are discreetly recorded and conveniently stored on a SD card exactly like the one you use in your digital camera. Instead of pictures, you’ll see sound files. The folder that is created on the card is the date and the name of the sound file is the exact time of recording! This powerful recording device is only 14 cm x 7 cm small, so compact and silent it can be placed almost anywhere. Works with ALL types of Analogue telephones and landlines. Take control of your phone and your life with the latest in voice logging technology.
voicelogging-dar1001
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Telephone Voice Logging & Call Recording Voip Call Recording Solution

VoIP recording is based on innovative packet sniffing technology that allows it to be considerably less expensive than analogue-based recording systems. All calls are recorded directly from IP network and archived on disk storage.

  • Increase customer satisfaction
  • Improve agents productivity
  • Resolve disputes
  • Increase security
  • Comply with legal requirements
  • Reduce costs

Important things to consider with a  Voice Logging system is more than just a phone tap. The ease of finding, playing and handling recorded calls is one point that distinguishes a good from a bad call recording software solution.

Others are:

  • Speed of call retrieval from a large number of recorded calls
  • High storage capacity
  • Audio compression (use less disk space)
  • Audio encryption (only intended parties can listen),
  • Selectively recording only the local (agent) or only the remote party (customer)
  • To manually control which calls should be recorded,
  • Delivery of call recordings to the call participants by e-mail,
  • Automatic management of recordings (e.g. automatically deleting recordings that are older than the necessary storage time)
  • Network wide operation (client-server software)
  • The ability to listen into life calls
  • Speed of call retrieval from a large number of recorded calls
  • High storage capacity
  • Audio compression (use less disk space)
  • Audio encryption (only intended parties can listen)
  • Selectively recording only the local (agent) or only the remote party (customer)
  • To manually control which calls should be recorded,
  • Delivery of call recordings to the call participants by e-mail
  • Automatic management of recordings (e.g. automatically deleting recordings that are older than the necessary storage time)
  • Network wide operation (client-server software)
  • The ability to listen into live calls

Key features:

  • Flexible
  • scalable
  • Reliable
  • Entirely software-based
  • Unobtrusive technology
  • Multiple recording options
  • Intuitive calls search and replay
  • Web-interface
  • High compatibility
  • Security

System Requirements

  • Windows 2000, 2003, XP Pro, Vista, 7,8
  • 8 MB disk space per hour of conversation

Voice Loging-VoIP