NEC Mycalls – Measure it and you can manage it
NEC MyCalls to the rescue!
- No idea how many calls your business missed and received yesterday?
- No idea how much business you lost?
- No idea how long customers have to wait before they’re actually answered?
- Ever missed that vital piece of information during a call and then wished the call was recorded?
- Your current Call Logger simply provides historic information, you want real-time statistics now
MyCalls is a range of call management solutions that are easily expanded and upgraded as a business grows.
MyCalls Basic –A single user entry-level application that helps provide a real-time snapshot of all calls. Free for the first 12 months.
MyCalls Call Manager – A more sophisticated version for businesses providing a full complement of call management information.
MyCalls Enterprise – Enables easy call management and reporting across multiple sites such as main offices and branch offices.
MyCalls Desktop NEW! – An excellent add-on to MyCalls Basic and MyCalls Call Manager, providing the caller with instant Customer Relationship Management (CRM) information such as screen-pops, and much more.
MyCalls Call Centre – An essential application for any contact centre and specialist call centres. Provides supervisors with full control of extensions and Automatic Call Distribution (ACD) groups from their desktop.
MyCalls Call Recorder – Equips MyCalls Call Manager and MyCalls Call Centre with full call recording capability. Calls are recorded securely, encrypted and easily accessed.
It provides a wealth of valuable information, in particular, a real-time view of call activity in easy to view screen displays.
NEC Mycalls logs every call made to and from your system, including missed or abandoned calls, which can mean dissatisfied customers and lost sales. A wealth of important information is stored about call activity, for example, source and destination telephone numbers; duration of calls; time of calls; extension activity and caller waiting times.
NEC Mycalls Display
The on-screen display can highlight a range of call activity statistics – virtually as they happen. For example, cumulative daily totals of incoming, outgoing or abandoned calls and average time taken to answer calls. The display is easily customised to draw attention to business-critical call.
NEC Mycalls Logging
The detailed call log enables NEC MyCalls to provide a limited number of simple reports that help monitor and manage performance. For example, information about peak-time call volumes enables staff levels and trunks to be matched to customer demand.